HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, we typically will pack and ship out your order within 24-48 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if we are exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
We process and ship out all orders Monday ~ Saturday (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days after your order is placed, and you will receive an email with the tracking number soon after. USPS is our primary carrier for U.S customers. Depending on where you live, packages are typically delivered within 2~7 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
DO YOU SHIP INTERNATIONALLY?
Our website is designed for sales only in the U.S., but please email or chat with us and we will try our best to make it happen.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance. We can offer a replacement item or refund in most cases.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link in our chat widget and input your tracking number to see where your package is. Tracking should also be available in the shipment email sent out. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from us. You can contact USPS at (800) 275-8777 to locate your package at your local post office. In the event that nothing can be done on their side please email us and we will try our best to make it right.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days after the delivery of your order so make sure to contact us within that timeframe. To get ahold of us to assist you please use the Contact Us tab or our chat widget on the home page.